Future of work | 3 steps to consider with your hybrid working strategy

By Nerys Mutlow, Innovation Evangelist, ServiceNow

Hybrid working has become a hot topic of debate – with valid arguments on both sides. On one hand, employees are hesitant to give up the better work-life balance many experienced during lockdown; on the other, employers worry how long-term remote work will impact business operations and service delivery.

So how can HR leaders maintain productivity – while also ensuring a great employee experience for both in-office and remote workers?

I recently discussed this topic with two experts in their field: Mairead Coughlan, Senior HR Shared Services Director at Dell, who manages an HR support team for 130,000 employees worldwide, and Natalie O’Neill, Global Employee Services Lead and Global Process Owner at Kerry Group who has over a decade of experience in designing and optimising people-centric processes to enable employees to be at their best.