Employee experience research | Resilience and flexibility will lead to post-COVID opportunity

By Rosemary Smart, EX Solutions, ServiceNow

Twelve months of the pandemic has seen us arrive at an inflection point. So much has changed, and most of us are still dealing with the daily disruption.

To get a sense of how employees are coping at present – and learn what needs to happen for them to succeed moving forward – we surveyed over 2,700 employees in UK, France, and Germany, for our 2021 Employee Experience Imperative Report.

Here are three core themes we learned from the research: