Learning | How Openreach improved staff engagement through innovative training

Two years ago, Openreach wasn’t meeting Ofcom’s minimum service levels, and employee engagement scores were low.

So the telecoms company decided to overhaul its training strategy and invest £3.8mil in new facilities.

The result? They are now meeting all Ofcom service levels, and staff engagement is up 11%. And thanks to their cutting-edge training, recruitment has never been better.

No more ‘perfect’ training