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Is employee engagement undervalued in organisations? One way to ensure that it isn’t is by taking a 'moments that matter' approach. By identifying these key moments, companies can create a concrete plan to optimise for them and use technology to streamline processes.
What Are the Moments That Matter?
The term ‘moments that matter’ is a way of thinking about organisational engagement from an employee’s perspective. The moments in question are those key interactions, across the employee lifecycle, that have an effect on an employee’s satisfaction and engagement.
Some examples of moments might include:
An employee’s first day on the job
