When businesses set up new offices internationally, it is common for them to relocate certain members of staff, sending them to act as ‘boots on the ground’ to help ensure that their expansion is a success. After all, it can make sense to utilise familiar talent when you are broadening your horizons to less familiar countries.

However, the nature of their living circumstances means that they may require a number of extra considerations in your international employee benefits strategy. In this article, we share the 6 key mistakes businesses make when hiring expat employees.

‘Expat’ vs ‘migrant’’: knowing the difference

Firstly, it’s useful to know the difference between an ‘expat’ and an ‘migrant’’. Both words are commonly used interchangeably and mean very similar things, but the key difference between the two lies in how long they plan to stay in their new country:

• Expats: Relocate to a foreign country usually on a short , medium to long-term basis in pursuit of a job that they have already secured by the time they arrive. They will apply for documentation that indicates a temporary stay, like visas and permits.

• Migrants: Move to a country with the intent of securing permanent residency. As such, they will usually apply for full citizenship. In the business arena, we might sometimes refer to these employees as ‘permanent transfers’.

6 common expat mistakes you might be making

When relocating or hiring expats to support your operation overseas, many businesses underestimate the challenges and resources needed to keep their expats happy and make the process as seamless as possible. Here are the 6 main pitfalls that we see organisations make, to help you ensure that you are not falling into the same traps:

1. Offering expats the same as local employees

Moving to a different country, no matter how far away it is, can be a huge step. Especially if it’s long-term, uprooting their entire life can be a daunting prospect for your people and their families, not to mention the stress of relocating and having to acclimatise to a potentially brand-new culture.

As such, many businesses offer expat compensation packages to encourage people to join their new expansion operation overseas. Standard packages mainly include financial support to help make the transition smoother, such as:

• Help with relocation costs (visas, work permits and travel)

• Allowances to help with routine purchases and investments (housing, education for their children, vehicles, and travel back to their country of origin)

2. Not properly preparing your people for life overseas

Making assumptions about the country (or countries) that you want to operate in can have implications for the success of your overseas strategy. No matter the destination, we advise doing your research to identify any areas in which you need to provide your expats with comprehensive training before they relocate, to help them:

• Settle into their new way of life

• Understand the local culture, behaviours and customs

• Conduct themselves in a professional environment, in alignment with local expectations

• Better communicate with local colleagues and stakeholders

Key types of cultural training include language courses (if the expat doesn’t speak the native language to the necessary level) and cross-cultural workshops.

3. Leaving the expat on their old payroll

When an employee goes to work in a new country, there is often an obligation to inform the local tax authority of their presence, and occasionally a requirement to pay the local income tax. Every country has a different approach to tax laws, which makes it all the more important to do your research into what is required of you and your people.

Seeking guidance before you finalise an employee’s transfer to another country is the best way to avoid getting it wrong, and there may be plenty of things you may need to bear in mind:

• Confusing tax codes

• Record keeping responsibilities

• Reporting and filing requirements

• Changes in exchange rate and regulations

• Cost considerations

4. Not knowing the full range of costs

Relocating or hiring expats naturally comes with a higher cost when compared with recruiting local hires. While the idea of using expats to aid your overseas operation can makes sense, you need to make sure that you have the budget to offer your expat employees the full range of financial and cultural support that they need:

• Locally competitive salary

• Relocation costs

• Help with visas and permits

• Housing benefits and allowances

• Support for family members (school or childcare fees)

• Language classes and cultural training

5. Not understanding the differences in healthcare

Accessing high quality healthcare can be a major pre-departure and ongoing concern of an expat being relocated to a new environment. Relocating employees face specific challenges that you need to prepare for, such as:

• Navigating an unfamiliar healthcare system

• Accessing the best medical facilities in new locations

• Avoiding having to pay up front and seeking reimbursements

• Managing pre-existing conditions overseas

• Obtaining their regular maintenance medications

• Having coverage for a medical evacuation if needed

6. Underestimating the challenge of offering tailored benefits to expats

Firstly, when offering any employee benefits internationally, you need to make sure you understand which benefits are required by local law. Determining whether these laws or other regulations apply to expats varies from country to country. In addition, for expats, you have the added complexity of whether compliance to home country laws still applies. Failure to comply with your legal requirements at any time can result in:

• Regulatory fines

• Reputational damage

• Being declined future coverage

Consequently, administering, monitoring, and managing expat benefits, in addition to the benefits of your local national workforce, could add a considerable amount of additional time and effort for  your HR team. As a result, it’s worth thinking about whether you’re able to manage this yourself or whether you need an external international benefits partner to help you choose, implement, and manage your international employee benefits.

NFP’s guide to international benefits

While this article relates solely to expat benefits, we also understand how challenging it can be for an international business to manage the employee benefits strategy for local hires as well as expats in all their locations. From navigating legal and tax legislation to understanding local cultures, creating compliant and competitive benefits packages in multiple countries is no easy task.

In our latest guide, our global benefits specialists outline how you can help your business thrive internationally, implement new benefits and, importantly, ensure they remain fit for purpose. You will learn:

1. What to consider when designing your global benefits strategy

2. How to identify the right benefits and provider(s) to deliver them in all your locations

3. How to efficiently administer and run your global benefits programme

4. How to review and maintain oversight of your strategy

Get the Guide