Good manners cost you nothing, but bad manners can cost your reputation, as writer BD Hawkey eloquently put it.
Whilst politeness is often placed as a central facet of British culture, apparently some people are forgoing their manners and etiquette in the workplace.
According to Management Professor and Author of ‘Mastering Civility: A Manifesto for the Workplace’ Christine Porath, rudeness and incivility in the workplace do more damage than good to work relationships and efficiency.
In fact, research from the American Academy of Paediatrics, which tested medical teams’ response to a job after they were exposed to rudeness, found that the team displayed lower capabilities in all diagnostic and procedural performance metrics.
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