Ryanair crew warned of 'disciplinary proceedings' by rec firms

Cabin crew at Irish airline Ryanair were allegedly sent letters from recruitment firms which warned of consequences for those whose average sales fell “below budget”.

The Guardian reports that crew were told they may face “disciplinary proceedings” and have their working hours changed unless they sold more scratch cards and perfume. One of the letters, the publication explains, came from rec agency WorkForce International Contractors – the other recruitment firm cannot be named as they could not be reached for comment.

Ryanair reportedly denied previously pressuring staff to hit specific sales targets. However, The Guardian reports that cabin crew were often criticised for failing to sell more than £45 worth of merchandise – which they theorise indicates a fixed sales target.

In one of the letters, it states: “This performance is not acceptable and it is clear that you are simply not doing your job on board.” Crew members were told that their sales would be “closely monitored”, adding that if they failed to increase their sales “further action will be taken and you may be subject to disciplinary proceedings”.