When you first hire a new employee, you want to imagine that you’ve found someone that will be with the company for a while. Or at least most CEOs do. Not the case for Craig Handley, who runs ListenTrust, a call centre in Mexico. Speaking to CNBC, he readily admits that when he hires a new worker, he hopes they will leave.
"The first day they come into work with us, we tell them that were hiring them and training them to quit," said Handley. "None of my employees ever woke up at 10 years old and put on a headset and sat down and pretended they were answering customer service or sales calls," he said. "That wasn't anybody's dream. My dream is to build a world-class call centre, it's not theirs."
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