We’re all guilty of it – sending a brash email to a colleague after they’ve annoyed you, instead of walking over to them and broaching the topic face-to-face. It’s in our human disposition to err away from conflict, and in a workplace environment this desire to stay out of trouble can only intensify a conflict.
However, as it transpires, messaging during conflicts, instead of speaking, only adds fuel to the co-worker fire. A recent piece in Entrepreneur, written by Kevin Hart, Co-Founder of HB Agency, details how texting and emailing lacks the personalisation of a conversation, and can lead to tones being lost or misread.
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