Clients discuss 'divorce' & 'depression' with staff, boss provides counselling training

Clients discuss 'divorce' & 'depression' with staff, boss provides counselling training

Any role that is customer-facing and people-oriented can leave employees feeling emotionally exhausted.

Lending others a comforting ear can take its toll, leading to a phenomenon described as ‘compassion fatigue’ where the stress of others burdens the individual trying to help.

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