United Airlines CEO defends worker who dragged customer off flight

United Airlines CEO defends worker who dragged customer off flight

The Chief Executive of United Airlines, Oscar Munoz, has defended an employee who dragged a customer off an overbooked flight.

The incident emerged yesterday after this was tweeted:

It was also posted on Facebook:

The airline confirmed the overbooking on Twitter:

They also apologised on the social media platform: 

They added in a statement: “We apologise for the overbook situation.” 

However, in a private email to staff, the Daily Mail reports, Munoz revealed that he thought the passenger was “disruptive and belligerent” and that his staff were in the right for going “above and beyond”.

In an email obtained by ABC, he did admit to being “upset” but acknowledged that the matter was handled to the letter of United Airlines’ code of conduct: “[Staff] followed established procedures for dealing with situations like this.”

The full email can be seen below.

Naturally, the Twitter feeding frenzy has already occured. On the next page we've collated the best so far. 


Most Read

Guide to HR Technology

Guide to HR Technology 2016

Get ahead of the game by registering now

* By registering you agree that you have read and agree to our Terms and Conditions and that Executive Grapevine International Ltd and its partners may contact you regarding relevant content and products.

Related Insights

HR Grapevine Magazine Latest Issue

Magazine Features

Read More