The incident emerged yesterday after this was tweeted:
It was also posted on Facebook:
The airline confirmed the overbooking on Twitter:
They also apologised on the social media platform:
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0— United (@united) April 10, 2017
They added in a statement: “We apologise for the overbook situation.”
However, in a private email to staff, the Daily Mail reports, Munoz revealed that he thought the passenger was “disruptive and belligerent” and that his staff were in the right for going “above and beyond”.
In an email obtained by ABC, he did admit to being “upset” but acknowledged that the matter was handled to the letter of United Airlines’ code of conduct: “[Staff] followed established procedures for dealing with situations like this.”
The full email can be seen below.
Naturally, the Twitter feeding frenzy has already occured. On the next page we've collated the best so far.