A live webinar or virtual classroom is a great support to on-demand resources. 30 or 60-minutes of learning gives employees a break and a hit of learning simultaneously. Staff can learn with like-minded colleagues in similar situations and no-one is going to begrudge half an hour to an hour, so employees don’t get called away before or during the webinar –all parties are happy.
If you cannot find time for live webinars, see if there is an opportunity to have selected coaching or mentoring sessions for support staff – even if this can prove more (and even prohibitively) expensive, it shows a great commitment to busy people in roles where they have little control over their own time. Again, like a webinar or virtual classroom, it has the ‘event’ type status (even if only 1:1) so it does not get cancelled or interrupted.
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