Putting people first helps Crown Workforce Management Systems stand out from the crowd, says its Head of Marketing, on collecting the company’s new accolade as Best Workforce Management Solutions Provider – West Midlands at the SME Midland Enterprise 2017 Awards.
The company, which offers HR, time and attendance, workflow, scheduling/rostering and workforce analytics software, works closely with its customers to identify areas where improvements can be made and where costs can be saved.
David Hughes, Head of Marketing for Crown, says: “We believe our people make the difference - particularly when implementing and supporting a major investment such as a workforce management system. This is where Crown excels: through its people providing support and guidance so that everyone within a client’s organisation can benefit from the solution.”
Crown’s focus on meeting customer needs has helped the business stand out within the industry, he feels.
“We apply a personal approach and are not solely focused on the product. What marks Crown out as different is the time we spend identifying the client’s need and applying our software solution to those requirements so that they are tailor-made to that organisation.
“We make it our mission is to provide customers with the very best systems to optimise the investment they make in their workforce, help them keep pace with technology and market demands and customers will identify areas where improvements are required and where costs can be saved for improved productivity, better customer service and success in their chosen market place.”