The case for HR channel shift in your organisation

The 2017 workforce is a complex mixture of millennials, Gen Xers and, to a lesser extent baby-boomers and Gen Zers. A large chunk of these workers don’t remember a time without internet and have grown accustomed to everything being intuitive, instant, one-click, easy-access and on-demand.

Most HR functions have made some commitment to self-service facilities for employees but in truth, most of them fall short of expectations. Many can be described as simply providing a place for information to ‘sit’, rather than a facility that empowers staff to help themselves.