An intelligent, informed and intuitive ability to understand a situation from someone else’s perspective
Practical checklist for the things we need to do and the action we need to take before entering a difficult conversation.
Being open and honest. Confronting realities. Having face-to-face conversations and not hiding behind email or a written document.
Having and showing respect for the other person, for the importance of the issues that are being discussed and for the conversation itself.
Addressing issues directly. Saying the things that need to be said. Allowing no ‘elephants in the room’ or no-go zones.
To apply these principles you need to be able to
Do get in touch to discuss how your team can benefit from a tailored workshop on resolving workplace conflict.
If you would like to discuss how we could potentially support you with the design, development or delivery of a leadership development programme please contact:
Email: [email protected]
Telephone:+44 (0)20 33195725
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