Having said that, not all outcomes can be measured empirically. Judging employees’ happiness and job satisfaction isn’t a numbers game: it requires leaders to have great (self-) awareness and a good ear for the buzz around the office.
A good coach will help leaders to foster a culture where employees at all levels are encouraged to express their concerns and ideas for further improvements in the organisation and its style of leadership. If the boss can hear employees’ complaints and concerns, it means they’re developing the trust and transparency on which the domino effect depends.
If you want to know more about how to coach your leaders and sustain competitive advantage for your business, contact us on 020 7933 8333 or at [email protected]. Visit lhhpenna.com for more details.