'Making Sense of Change' facilitates Contribution and Commitment

In the third of Crown Workforce Management Systems’ ‘Talking Heads’ videos, Dr Pietro Micheli, a leading expert in organisational performance reveals why ‘Making Sense of Change’ is a key stage in the change management process.

'Expanding on the information covered within Crown’s free, downloadable guide ‘Roadmap to Change Management’, Pietro advises that in order to lead change, we need to guide the process.

“Sense-making has to be guided, otherwise people may understand change in different ways. As leaders, we must put ourselves in other people’s shoes and communicate in a way that refers to them, using terminology that people understand,” he says.

Beyond effective communication, the Associate Professor of Organisational Performance at Warwick Business School also counsels reducing anxieties and revealing the benefits that change within the workplace would bring in order to aid ‘buy-in’ and the support of those involved.