'Recognising the individual' key to change management success

‘Communicating in a way that refers to the individual’ is core to an effective change management pathway, advises Dr Pietro Micheli, Associate Professor of Organisational Performance at Warwick Business School.

In ‘Putting Yourself in Their Shoes’, the second of a series of ‘Talking Heads’ vlogs for Crown Workforce Management Systems aimed at assisting leaders in the change management process, Pietro highlights the importance of empathy when undertaking change.