HR Leaders | How to build an employee experience programme that delivers from day one

By Simon Daly, Experience Strategist, Qualtrics

Now more than ever, the pressure is on HR leaders to demonstrate a return on investment (ROI) from employee listening programmes. Your employee experience (EX) programme can deliver long, medium and short-term benefits, but only if you build it the smart way.

Measurable value and tight timelines

The business value of employee experience, employee engagement and employee happiness has always been hard to articulate, although thanks to advances in technology and a more strategic role for HR, we can now measure and prove ROI more easily and make the connections more clearly.

However, at a time of uncertainty when businesses are demanding short-term value and quick results, it’s critical not just to know what your EX programme has to offer, but to be able to promptly demonstrate value using tangible, whole-business benefits.