Trends in EX | Combining Employee Experience and AI: considerations and pitfalls for HR leaders

By Laura Harding, XM Scientist, Qualtrics

In the face of economic strain and internal HR challenges like talent retention and diversity, UK businesses are leveraging AI to enhance operations and make data-driven decisions to improve the employee experience. But what is the best way to use it?

As we kick start 2024, UK businesses are facing a range of external economic pressures including high inflation and concerns about historically low UK productivity. Inside organisations, HR leaders are dealing with employee experience management, talent attraction and retention, mental wellbeing, and DEI.

To help manage these factors, organisations want to be more efficient and scalable. CEOs are doing this by driving their organisations to be more digital and data-driven.