Employee experience | 'Business as unusual' generates more human impact, resilience and new experiences

As COVID-19 continues to impact businesses, Avanade’s CEO Pamela Maynard reflects on the changes that have occurred, and how leaders can take this opportunity to rethink employee experience.

Whoever came up with the adage “Life must go on” probably wasn’t imagining a 21st-century world where a virus could so quickly, and without warning, wreak havoc on such a global scale. Even the most mature companies have never encountered this level of turmoil before and have joined the ranks of others who were underprepared. But they also probably couldn’t have imagined the resilience of people, societies and businesses to adapt and overcome challenges with equal speed.

Looking beyond the immediate crisis, what’s truly emboldening and exciting to me is the innovations that have emerged (and continue to emerge). This is, in many respects, a once-in-a-generation opportunity in which we must reimagine and redefine the way we work, live and interact with our peers, teams, families and friends.