Strategy | Why a holistic approach to your employee and workplace experience pays dividends

Employee experience (EX) has never been more important than it is today. But if you focus solely on EX and fail to address the bigger workplace picture, you won’t unlock the full potential of your workforce.

Rather than looking at the different elements that impact your workplace in isolation (for example, employee experience, automation and AI, IT operations), an integrated approach brings cross-functional teams and areas together. By embracing this aligned and cooperative model, which Avanade calls Workplace Experience or WX, you can maximise returns, deliver greater ROI and elevate your employee experiences too.

We recently published research that sought to discover the ROI organisations can realise by implementing a more holistic Workplace Experience strategy. We spoke to 1,375 senior decision-makers across HR, Operations, IT, Marketing and other lines of business. Overall, they estimated they could achieve a 16% increase in annual revenue and a 13% reduction in operational costs by implementing a workplace transformation that brings together technology, operations, cultureand employee experience. Based on the aggregated annual revenues of the participant organisations, this equates to around $2 billion.

WX – the heart of business transformation