3 key takeaways from Aldermore Bank's HR transformation

Earlier this year, AdviserPlus CEO Nick Bradley hosted a webinar with Rob Divall, HR director for the Aldermore Bank Group. Together, they set out to uncover and share the lessons learned by the bank during its recent HR transformation – and show why ‘transformation’ is ultimately more of a journey than a destination.

Aldermore Bank was founded in 2009 at the height of the UK financial crisis, with the aim of challenging established banking models. Primarily delivering its services online – and prioritising markets and customers often underserved by traditional financial institutions – Aldermore follows the unofficial mantra: ‘banking as it should be’.

As of last year, the bank has over 1,000 employees on the payroll, serving almost 25,000 customers – including savers, landlords and small businesses.

If you’ve time, you can catch up with the full webinar here. If not – just read on. We’ve selected three key takeaways from Nick and Rob’s conversation, to provide inspiration and guidance for your own HR transformation.