Retention | Addressing churn: What to do in 5 easy steps

Is staff turnover an issue for your business? The key to stemming the tide is to get to the bottom of why people are leaving.

There may be a whole multitude of reasons, some of which may not be easy to identify. It can certainly take more than a simple exit interview before they walk out of the building to really understand the issues afoot.

1. Set a baseline

Start with an evidence-based assessment of the size of the issue. A flurry of leavers within a short period might feel like a bigger issue than it actually is when looked at over a longer period. Begin by using your HR software to gather data on leavers over 3-5 years and see if you can see any trends in age, job role, reporting lines, reason for leaving etc. As well as this quantitative data, collate any qualitative data from exit interviews too to add wider context and background on individual cases.