Podcast | Head of L&D, JPMorgan Chase: Turning AI experimentation into business impact

In a highly regulated organisation, experimentation must allow employees to test new ideas without exposing sensitive information or creating unnecessary risk.

At JPMorgan Chase, teams use static data, synthetic examples and small pilot groups to explore workflows before anything is scaled. By embedding this approach over several years, the firm had already developed a culture of learning through experimentation when the latest wave of AI tools arrived.

Hendrix Timu, Head of Learning & Development at JPMorgan Chase, joins the HR Grapevine Podcast to explain why L&D must look beyond content creation and traditional learning metrics, how leaders can establish safe conditions for employees to test and learn, and what it takes to turn AI adoption into meaningful changes in behaviour, capability and business. performance.