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Widening gap | Employers warn AI recruitment tools are worsening the UK's human skills gap

Job interview in modern office

More than one in three employers (38%) say shortages in employability skills - the more human capabilities such as face-to-face communication, problem solving, and effective time management - are restricting productivity and business growth, according to a new report.

Yet AI-powered recruitment tools are failing to prioritise these skills when screening potential candidates. The findings from City & Guilds come at a moment of national concern about young people’s economic prospects.

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