'Transformative benefits' | NatWest says AI rollout to 60,000 staff is reshaping work after £1.2bn tech investment

NatWest Group invested £1.2bn in tech, data and AI in 2025, and says the impact is already being felt by employees, with tens of thousands of staff now using AI tools daily and productivity rising sharply in key teams.

The firm’s Chief Information Officer, Scott Marcar, has set out how the bank’s multi-year technology overhaul is now directly changing the day-to-day experience of its workforce.

In a blog post charting the bank’s progress, Marcar said: “Last year brought AI deployment at scale across NatWest, and as we move into 2026, the transformative benefits are becoming more of a reality for our customers and colleagues - delivering growth, greater productivity, and, most importantly, deepening relationships.”

£1.2bn investment and AI tools for every colleague

In 2025 alone, NatWest “Invested £1.2bn into our tech, data and AI transformation” and “Deployed AI tools to all ~60,000 colleagues to use in their daily work.”