Escalation | Managers ill-equipped & lacking confidence to handle complex HR cases

More than half of organisations say their managers are not confident handling people issues, driving unnecessary escalation and contributing to rising employment tribunal claims.

The research, conducted among UK organisations by WorkNest, found that 56% say their managers are not very or not at all confident when it comes to dealing with people issues. At the same time, more than two thirds (68%) report that people matters have escalated due to delays or poor handling, while 43% say they have faced an employment tribunal claim at some point as a result of a people issue.