'We've listened' | Lloyds chief admits staff data row 'created concern' during pay talks

The chief executive of Lloyds Banking Group has admitted that the lender’s use of employee bank account data during pay negotiations “obviously has created some concern”, after criticism over how the information was deployed.

Charlie Nunn said the bank had “definitely listened” following backlash over its decision to compare the spending habits of around 30,000 staff who bank with Lloyds against those of its wider customer base. The approach was used during negotiations with unions to assess whether employees had weathered the cost-of-living crisis better than the general public.