'Hey Geraldine' | Council turns veteran employee into AI chatbot to support colleagues

We’ve all known that one employee who knows so much about the job, that they’re constantly bombarded with questions from co-workers.

You’ve likely, then, also felt that twinge of guilt when approaching them for some advice yourself, knowing you’re the dozenth person to ask them a question that day.

Well, one local authority is easing the pressure on one such staff member - turning their knowledge into an AI Chatbot to support local social workers.

Geraldine Jinks has worked for Peterborough City Council for 35 years, and her knowledge and skills as a therapy practitioner make her an invaluable staff member.