Prevention, not intervention | It's a good thing workers are using EAPs, but we need to address why they have to

New figures from Zurich Corporate Risk paint a clear picture: anxiety and low mood accounted for 30% of all calls to the insurer’s helpline in 2024. Anxiety alone made up nearly one in five. 

On the surface, this might seem like a success story for employee assistance programmes (EAPs): people are clearly aware of them, willing to use them, and are getting support for personal issues. However, it’s also a worrying reflection of the state of workplace mental health.