'Normalising cuts' | AI will shrink Amazon's corporate workforce, CEO Jassy declares

Artificial intelligence is changing the structure of Amazon’s corporate workforce, with CEO Andy Jassy confirming that job reductions are likely as the company expands its use of generative AI.

In a letter published on Amazon’s website, Jassy said: “As we roll out more Generative AI and agents, it should change the way our work is done. We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs.”

The company said it now uses more than 1,000 generative AI services and applications across a range of business functions. It told Newsweek that the expansion will “reduce the company’s total corporate workforce” over the next few years due to efficiency gains.

AI shift likely to influence workforce strategy industry-wide

Jassy said he is uncertain exactly how the transformation will unfold but added, “We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs.”