Opinion | AI might slim BT's workforce, but at what cost to people and reputation?

By now, most business leaders understand that artificial intelligence is going to reshape the workplace. But as BT’s chief executive Allison Kirkby made clear in a recent Financial Times interview, some see that transformation as an opportunity not just to evolve jobs, but to eliminate them.

Kirkby suggested that the telecoms giant’s already significant plans to cut 40,000 to 55,000 jobs by 2030 might not go far enough, given AI’s growing capabilities. “Depending on what we learn from AI … there may be an opportunity for BT to be even smaller by the end of the decade,” she told the FT.