Digital transformation | Sky to cut 2,000 call centre jobs across 3 sites

Sky plans to slash 2,000 jobs from its UK workforce and shut three call centres in a move towards more digital communications.

The media giant’s decision will see a headcount reduction of around seven percent, as it plans to make the component “future-ready” by shifting customer service roles from phone-based to digital.

Sky currently operates 10 customer service contact centres across the country but, as a result of the restructure, its bases Leeds, Sheffield and Stockport will be closed. 

Its Newcastlle and Dunfermline centres will also be impacted, reportedly, though don’t face full closure.