Typos & low output | Museum social media worker wrongly sacked for quality & quantity of work wins £22k

A social media worker has been awarded more than £22,000 in compensation after an employment tribunal ruled that she was unfairly dismissed by bosses at a museum.

Ms Anita Briggs was dismissed from her role as a digital media content producer at the National Museums of Scotland in February 2024, due to concerns over the quality and quantity of content she produced for the museum’s website and social media channels. 

An employment judge found that, while the museum had legitimate concerns about her performance, including frequent typos and a lack of social media output, it failed to follow proper disciplinary procedures before terminating her employment.

Case background

The tribunal heard that Ms Briggs, who had worked at the National Museums of Scotland for nearly 15 years, was responsible for planning, coordinating, and creating content to engage audiences and drive ticket sales.