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This Saturday (30 November) will mark two years since ChatGPT’s launch and subsequent explosion into our lives.
Beyond the bluster, bot-authored LinkedIn drivel, and botched images, we cannot escape the profound impact it has had on the way many organisations and employees do their work.
Some have been vocal about these changes. Buy-now-pay-later platform Klarna, for example, places itself at the forefront of AI adoption. According to its latest earnings report, 90% of its staff are using AI daily, “boosting productivity” across areas including sales, marketing, and customer service. Sales and marketing expenses fell 16% in Q1 to Q3 2024 compared to the same period in 2023, which it attributes heavily to AI tools
HR Grapevine also recently spoke to Thomson Reuters' Chief People Officer, who revealed that 48% of its workforce used generative AI tools in August 2024.
