Podcast | CPO, Ordnance Survey - how mapping out three major EX principles improved our attrition rates

Hazel Hendley, Chief People Officer at Ordnance Survey and her team have worked hard in recent years to make their business an outstanding and engaging place to work driven by data.

They have codified three major employee experience principles: Creating a purposeful workplace where employees can connect the work they do to how OS makes a better place for UK citizens; stimulating staff by creating opportunities to learn, stretch, and do challenging work; and empowering them to feel trusted to make decisions.

These principles guide each framework implemented by the OS people team. The proof of their impact lies in an impressive retention rate, with attrition now less than 10%.

“The fact that people are choosing to stay with us speaks volumes for how engaged people are in their work, Hendley says. Tune in to the full episode to hear more about the projects and policies implemented under these principles, and get an in-depth view of how Britain’s national mapping agency is engaging its employees.