Terrible experiences | In resourcing, AI can be your best friend, or your worst nightmare

It’s a tough market out there for recruiters.

Whilst Totaljobs data states that 29% of businesses increased their hiring in Q4 2023, 30% of businesses said they were concerned about meeting candidate salary expectations, an uncertain economy is making workers tentative to switch jobs and over half (54%) of HR leaders say it has become more difficult to hire for roles in the last two years.

In short, those in charge of hiring are doing more with less, and having to be creative about their strategies to coax talent. It's no surprise then, that artificial intelligence (AI) has found its way into the hiring process.

It’s clear to see why; in a time when businesses are struggling with uncertainty, cutting headcounts and having to maximise budget, AI can help streamline tasks and reduce biases. AI sounds like the perfect solution; however, we need to take a step back and consider its role, especially when it comes to job interviews.