'Catastrophic effect' | 'Distraught' staff missing mortgage & bill payments after months of errors in new £30m payroll system

Council employees have been left distraught and facing ‘catastrophic’ mental health concerns amid ongoing payroll system errors resulting in months of incorrect wages.

Surrey County Council has been plagued by issues relating to its payroll system, which was introduced in June 2023 to replace a previous system that was more than 20 years old, according to the Local Democracy Reporting (LDR) service.