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Post Office Scandal | Listening to staff is imperative, whatever your level of leadership

Listening to staff is imperative, whatever your level of leadership

Back in the 90s, a scandal rocked the world of many sub postmasters, people who ran post offices within shops or other businesses on behalf of the post office. The scandal covers the years between 1999 and 2015 - so why's it suddenly hit the headlines so hard?

Well, the story, which has actually been in the news for many years, has now come to the public's attention in a huge way, thanks to an ITV drama, Mr Bates vs The Post Office.

The drama follows the stories of a selection of sub post masters who fought against claims they were stealing from The Post Office when in fact it was faulty software in the Horizon system.

It's a David vs Goliath story. A tale of the smaller-voices tackling the big voices, of the solopreneur 'daring' to react to charges they believed were unfair, against huge odds. The Sub-postmasters are led by Alan Bates, who was also accused of theft himself.

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