Respect and appreciation | Saying 'Thank You' to staff shouldn't be seen as a reward, but it's a good place to start

Thank you are two tiny words that, it turns out, can really mean a lot to staff.

A recent study with bus workers in London delved into the impact of being thanked, and has wider implications for HR by showcasing the way in which praise can be a productivity and wellbeing boost. But it's by no means the only way you should be rewarding staff.

The survey, carried out by the University of Sussex, Transport for London (TfL) and research company Neighbourly Lab focused on the role of bus drivers, and specifically the job they do, and the service they provide.

But it’s easy to take the findings and say ‘how does this impact my staff, my teams, my managers?’ in any industry.