‘I can easily see it’ | IBM boss suggests firm's HR roles could be replaced with AI

Nearly 8,000 roles at IBM, including many HR functions, look set to be replaced by AI in the next few years, according to the firm’s chief.

CEO Arvind Krishna told Bloomberg News that the firm expects to pause hiring for new roles, alongside plans to replace roughly 7,800 jobs with AI systems.

Hiring specifically for back-office functions such as HR will be suspended or slowed, Krishna said, adding that 30% of non-customer-facing roles could be replaced by AI and automations in five years.

IBM told Bloomberg that the reduction could include not employees who leave the company, keeping redundancies to a minimum.