T-Mobile | Viral clip alleging worker is intoxicated raises issue of substance misuse support

An employee at a T-Mobile store has been fired after a viral video appeared to show them intoxicated on the job - an incident which has put the spotlight on workplace substance misuses policies.

Video of the encounter, which reportedly took place at one of the telecomms giant’s third-party retail stores in Minnesota, US, shows an encounter between the male manager and a customer, who alleges the man has erased her phone.

His behaviour has led many to speculate that he was under the influence of some substance. The clip was shot by a bystander, who posted the video with the following caption: “This guy is the manager of a T-mobile store. As soon as I arrived I noticed that something was not okay. As you can see he was on something. At some point, I felt not safe.”