Digital workforce | Balancing Tech with a Human Touch in HR Management

A reliance on technology is part of everyday life. The last two years served to underline this when, thanks to digital technology, we were able to access the goods and services we rely on, without leaving home. With this reliance comes a responsibility to keep the ‘human’ in Human Resources.

Losing the human touch

The technologies that we thought were a short-term fix in unprecedented circumstances are now an accepted part of life; no working day is complete without at least one Teams or Zoom call! As we move on with technology integral to the workplace, companies must look at their ways of working if they want to stay relevant and ensure that they support their human resources. The time saving and productivity benefits that come from using specialist software cannot be overstated, with the streamlining of routine and repetitive tasks and workflow to generate automated communications. But, as many ‘human’ tasks and responsibilities are now automated and home-based working is a norm, there comes the risk of resources feeling more and more isolated as the human touch diminishes. Technology has removed a considerable amount of face-to-face interaction and left many people feeling lonely, with no opportunity to build friendships in the workplace. If employees get too used to working alone and become isolated as a result, it can have an impact on their mental health and could potentially lead to them leaving.