Culture | Creating an onboarding experience that delivers a real sense of belonging

In an increasingly candidate-driven market, people-centered onboarding is becoming more and more important.

Here at Eli, the very engaging onboarding platform, we brought together an expert panel to discuss why it’s so vital – and how it can be achieved.

Design with the user in mind – to create a feeling, not just a process

Any experience, if designed without empathy for the user, will ultimately fail. And onboarding is no different. It’s all about creating a sense of belonging.

Simon Katchay the Business Director for engage|ats at Havas People agrees with this idea. “Onboarding’s not about the process, it’s about the feeling. It’s the way you feel inside about the organisation. Do all the different touchpoints and channels that you encounter through your onboarding experience make you feel wanted and included in the organisation? Do they make you feel excited for this new opportunity?”