Amazon | Firm plans to capture workers' keystrokes - what could this mean for HR?

Amazon plans to monitor how its employees use their keyboards to prevent customer data leaks, according to reports.

In confidential documents obtained by Motherboard, the global tech giant reportedly outlined plans to track the keyboard and mouse patterns of customer service employees, in a bid to catch out rogue workers or hackers from accessing customers' data.

According to Motherboard, the leaked document said the firm is "considering an option that will include capturing all keystrokes."

The report added that the tracking tool being considered won’t record exactly what workers type, nor monitor their communications. Instead, the system generates a profile based on the employee's keyboard and mouse movements, and then “continuously verifies whether it seems the same person is in control of the worker's account to catch hackers or imposters who may then steal data.”