Training | Starbucks caught in another service fail despite L&D

Starbucks caught in another service fail despite L&D

Starbucks has once again been embroiled in an HR furore after a worker based in an Oklahoma branch of the coffee chain served a police officer with a cup of coffee with the word ‘PIG’ printed on the label – CNN reported.

The case was raised against the employee when another customer pointed out the message written on the cup to Johnny O’Mara.  

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