Training | Starbucks caught in another service fail despite L&D

Starbucks has once again been embroiled in an HR furore after a worker based in an Oklahoma branch of the coffee chain served a police officer with a cup of coffee with the word ‘PIG’ printed on the label – CNN reported.

The case was raised against the employee when another customer pointed out the message written on the cup to Johnny O’Mara.  

“What irks me is the absolute and total disrespect for a police officer who, instead of being home with family and enjoying a meal and a football game, is patrolling his little town," O'Mara wrote in a Facebook post, where he shared a picture of a cup with the "PIG" label on it.

The company has since released a statement claiming that the incident was “absolutely unacceptable” and that it is “deeply sorry to the law enforcement officer who experienced this”.