Training | Starbucks in shocking service FAIL despite L&D

Global coffee chain Starbucks has long touted its ‘extensive’ learning and development programmes, which it stated provides, ‘essential skills and knowledge required to [take a] barista role at Starbucks Coffee Company’.

The L&D schemes have been placed at the ‘heart’ of the brand’s success, which is largely centred around improving customer experience. However, after a recent event in which a Starbucks barista attempted to throw out a homeless customer, despite the fact that the customer had purchased food, the company’s training has been the subject of much media speculation.