Training | Starbucks in shocking service FAIL despite L&D

Starbucks in shocking service FAIL despite L&D

Global coffee chain Starbucks has long touted its ‘extensive’ learning and development programmes, which it stated provides, ‘essential skills and knowledge required to [take a] barista role at Starbucks Coffee Company’.

The L&D schemes have been placed at the ‘heart’ of the brand’s success, which is largely centred around improving customer experience. However, after a recent event in which a Starbucks barista attempted to throw out a homeless customer, despite the fact that the customer had purchased food, the company’s training has been the subject of much media speculation.

To continue reading FREE content

To continue reading
FREE content

For news and offers direct to your inbox and online, pop your details below.

Register

* By registering you agree that you have read and agree to our Terms and Conditions and that Executive Grapevine International Ltd and its partners may contact you regarding relevant content and products.

If you find yourself asked to register again, please make sure that your browser cookie is enabled.

We would like you to become part of HR Grapevine and join the most engaged online communities of HR Professionals in the UK. Thousands of HR Professionals just like you have already registered with HR Grapevine and we would like you to join in - its FREE!

However, an EU regulation coming our way means that to continue hearing from us, you will need to become a registered user. No matter the outcome of BREXIT, this regulation will apply to us while we remain in the UK and perhaps beyond.

Access across the HR Grapevine site will continue to be free of charge once you register.

Every reader we retain, is very important to us, and we would appreciate you taking the time to Register with us now.

Be the first to comment.

Most Read This Week