Discrimination | Starbucks caught in racism row despite training

The purpose of rolling out company-wide training is to highlight a workplace issue, educate employees on how to deal with it in future and mitigate any problems that may damage workplace productivity, hinder the firm’s financials and ultimately destroy the company’s reputation in future.

Employees should gain valuable insights and learn about the potential consequences of evidencing certain behaviours whilst at work.

However, Starbucks has found itself embroiled in a second racism row after an employee asked for a customer’s name but allegedly penned “Isis” on the coffee cup instead - The Guardian reported. The news comes despite company-wide discrimination training was launched last year after a similar incident occurred. 

Peeved customer Niquel Johnson told the Washington Post that he ordered his drink last week like he has always done using his Islamic name, Aziz, yet the anonymous employee reportedly served his latest set of drinks with the label “Isis” penned on the cup’s exterior. Johnson is now considering taking legal action against the coffee chain.