Discrimination | Starbucks caught in racism row despite training

Starbucks caught in racism row despite training

The purpose of rolling out company-wide training is to highlight a workplace issue, educate employees on how to deal with it in future and mitigate any problems that may damage workplace productivity, hinder the firm’s financials and ultimately destroy the company’s reputation in future.

Employees should gain valuable insights and learn about the potential consequences of evidencing certain behaviours whilst at work.

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Comments (2)

  • Christine
    Christine
    Wed, 4 Sep 2019 1:08pm BST
    I don't think the employee meant to spell the name wrong. They probably didn't know how to spell his name and wrote what they thought they heard.
  • Boris
    Boris
    Tue, 3 Sep 2019 1:30pm BST
    In this instance I do feel that it was more likely to be an honest mistake, not racism. What sort of idiot would deliberately write this on a customers cup that they end up giving them after the order is completed? I work in a customer facing role and it's not always easy to hear people when you're taking details, especially in a busy environment. If you have a massive line of people waiting to be served, you're not going to have the time to confirm each person spell their name fore you! This does seem more of a storm in a teacup, or coffee cup as the case may be.