Share this article:

Wahaca | Workers forced to shell out for fleeing customers

Workers forced to shell out for fleeing customers

It was revealed this week that Mexican restaurant chain Wahaca had a historic policy, in which workers were forced to compensate the business if a customer left without paying their bill.

The chain was heavily criticised after a staff member in a North London location was asked by management to pay back £3 for every £40 spent on a bill that went unpaid. The worker was later told that would no longer be held to the policy after a customer raised the issue and complained about mistreatment.

“Hi @Wahaca just eaten at your Kentish Town restaurant for the last time,” tweeted former Labour Leader of Camden council, Sarah Hayward.

“Ppl next to us left without paying and their server is made to foot the bill from his wages. Apparently company policy."

Continue reading for FREE!

Sign up for a myGrapevine account to get:

  • Unlimited access to News content
  • The latest Features, Columns & Opinions
  • A full range of specialist HR newsletters to choose from

Welcome Back

Sign up for myGrapevine

* By creating an account you agree that you have read and agree to our Terms and Conditions and that Executive Grapevine International Ltd and its partners may contact you regarding relevant content and products. You will also be added to the HR Grapevine newsletter mailing list.

Sign up to our daily newsletter

Have content like this delivered directly to your inbox.


Recommended

HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
  • News
  • 4 mins read

Treasury Inquest | Treasury urged to overhaul disciplinary procedure after employee's suicide

HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
  • Podcast
  • 21 mins read

Podcast | Sr Director for DE&I, King: How we built our award-winning culture of inclusion

HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
  • Feature
  • 6 mins read

‘Be inspired’ | How HSBC is 'paving the way' with epilepsy training for staff

HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
  • Webinar

Proven programmes: How top UK employers are using CSR to drive employee engagement

HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
  • Resource
  • Download Guide

The 2026 Benefits Refresh: How to reduce hidden workforce health costs